Support Hero – International

Support Hero – International (m/f)

in Bielefeld (Germany) or remote – The position is open from now

You don’t have to be a Rockstar to have people waiting in line to see you!

Who we are

We are one of the leading QR Code services, providing our customers around the globe with a free QR Code Generator and a QR Code Marketing Software for creating mobile campaigns. We want to make QR Codes exciting to users and we dedicate all our resources into that vision.

What we are looking for

Customer support and satisfaction is one of the most important things for us. You will be responsible for ensuring that every customer interaction creates a best-in-class experience. Our Customer Support combines a mix of customer service, sales, training, and product knowledge to delight customers, every time. You will be the face of QR-Code Generator to customers, solving customer issues, providing customer guidance, finding innovative solutions, and ensuring every customer loves working with us. Friendly personality with a tendency and passion to help people.

Your job

  • Provide exceptional customer support via online support and phone, with an emphasis on providing outstanding customer satisfaction
  • Educate customers on product features and help resources available, enhancing their usage of QR-Code Generator products
  • Approach each customer interaction as an opportunity to engage and deepen the customer’s relationship with QR-Code Generator

Your profile

  • Completed apprenticeship as an industrial clerk or equal degree
  • Excellent written and verbal communication skills required
  • Ability to communicate effectively and professionally over the phone and email
  • Excellent customer service skills required
  • Enjoys working with customers on the phone
  • Able to work effectively with other employees and customers
  • Ability to work independently to make decisions and solve problems
  • Communicative person with a kind and professional voice plus figurative language and ability to express complex things in a simple written language
  • Fluent in English
  • Native speaker or advanced knowledge of one of the following languages is a plus:

    French, Spanish, Polish, Italian, Dutch, Russian, Turkish, Portuguese, Greek, Swedish, Romanian, Finnish, Norwegian, Danish, Hungarian, Chinese, Japanese

We offer

  • Possibility of advancement of your personal and professional skills in an innovative and fast-growing company
  • Chance to communicate with an international customer base of +20.000 companies from +160 countries including high profile big brand clients
  • Collaboration in a young, dynamic and motivated team with a flat hierarchy
  • A great place to work in the heart of Bielefeld, Germany or from wherever you want to in the world (remote)
  • Enjoy a leisure room with table-tennis, gaming, fully furnished kitchen and balcony

Are you ready for this new challenge?

Send us your application which includes a cover letter, curriculum vitae, desired salary and date of joining the company to

You can’t match all required skills but you think you can learn fast and make up the deficit at work and free time? Please apply as well.

Are you ready for this new challenge?

Give us a call at +49 (0) 521 – 44 81 44 – 0 or write us an email.